For the Nylo iPhone app
Nylo is made by one person. Email support@shreyanbuilds.com and you will get a reply from him, usually within two working days.
To get help fastest, include: what you expected to happen, what actually happened, your iPhone model and iOS version, and a screenshot if it is something you can see.
Check iOS Settings → Apps → Nylo → Photos and set it to Full Access. If it is on Limited, Nylo can only see the specific images you picked. If it is on None, it can see nothing at all.
It will, sometimes. Blurry text, unusual fonts and heavy backgrounds are the usual causes. You can correct any extracted value inside the app. If a whole category is consistently wrong, email an example: those are the reports that actually improve it.
Two things to check: iOS Settings → Notifications → Nylo is allowed, and Focus or Do Not Disturb is not silencing it at that hour. You can also change what time the brief arrives in Nylo's own Settings.
Nylo → Settings → Voice. You can pick a different one, or switch the spoken brief off entirely and keep it as text.
Open Nylo → Settings → Restore Purchases. That usually does it. If it does not, email us with the date of purchase and we will sort it out.
iOS Settings → your name → Subscriptions → Nylo → Cancel. You keep access until the end of the period you have paid for. Note that deleting the app does not cancel the subscription.
Delete the app. Everything Nylo knows lives on your phone, so it goes with it. There is no account and no server copy to ask us to erase. Your original screenshots stay in Photos, untouched.
Bugs, feature requests, complaints, or a question this page does not answer, all of it goes to the same place:
Feature requests genuinely get read and genuinely shape what gets built next.